Last updated: August 26, 2026

These Terms and Conditions apply to services provided by Jolly Trolley Co., Inc., doing business as The Jolly Trolley ("The Jolly Trolley," "we," "us," or "our"). By enrolling a child in our preschool/daycare class program, booking a party or event, or otherwise purchasing our services, the parent, legal guardian, customer, or person making the purchase ("you") agrees to the applicable terms below.

Questions may be directed to info@houstonjollytrolley.com or (713) 784-9257.

Enrollment reserves a limited space for the enrolled child in The Jolly Trolley program. Because that space is held for the child, payment remains due when the child misses a class for any reason, including illness, absence, scheduling conflicts, or a decision not to attend.

Enrollment is not complete until the parent or legal guardian has completed all required registration information, agreed to these Terms and Conditions, and completed a Waiver, Consent, and Release of Liability for each participating child.

The Jolly Trolley program is an automatically renewing monthly membership unless another payment arrangement has been approved by us in writing.

By enrolling through our automatic-payment system, you authorize The Jolly Trolley and its payment processor to charge the payment method on file for the amount disclosed at enrollment and for recurring monthly membership fees at the beginning of each month until the membership is canceled.

Each monthly payment purchases and reserves the enrolled child's place in the program for that calendar month's service period.

The initial amount due and any prorated amount will be disclosed during enrollment or on the applicable invoice. Depending on the enrollment date and class schedule, a prorated adjustment may be applied to a subsequent billing period.

Cash or check arrangements may be available with prior written approval. Additional administrative fees may apply and will be disclosed before the arrangement is accepted.

You are responsible for keeping your contact and payment information current. A failed or expired payment method does not automatically cancel enrollment or release the reserved space.

You may cancel a membership at any time by sending a direct written cancellation request to info@houstonjollytrolley.com or through the cancellation method provided on our website or customer portal. A request made only to a school, childcare center, teacher, director, instructor, or other third party is not notice to The Jolly Trolley.

To prevent the next monthly charge, we must receive the cancellation request before that charge is processed. A cancellation request received after a monthly charge has been processed will stop future recurring charges, but it will not automatically cancel, reverse, prorate, or refund the payment already processed for the current month's reserved space and service period.

We will send written confirmation showing the date received and the effective cancellation date. If you do not receive confirmation within two business days, please contact us again at info@houstonjollytrolley.com or (713) 784-9257. Retain the confirmation for your records.

Monthly payments are not automatically refunded or prorated because of a child's absence, a cancellation request received after the monthly payment has been processed, or a decision not to use the reserved space.

Account credits are separate from cancellation of future billing. To request a refund of unused credit already on an account, you must provide at least one month's written notice. Eligibility for a refund does not guarantee that all credits are refundable; restrictions attached to a particular credit will continue to apply. We may make exceptions based on individual circumstances at our discretion.

If you believe a charge is incorrect, please contact us promptly at info@houstonjollytrolley.com or (713) 784-9257 so we can review the enrollment record, billing date, cancellation record, attendance, and any applicable credit.

Classes generally consist of a 30-minute session. Class size is limited, ordinarily to no more than 12 students per session. We create rosters based on age, developmental readiness, observed ability, school schedule, available space, and operational considerations.

We will make reasonable efforts to accommodate a requested class change, but placement and schedule changes are not guaranteed. We may combine, divide, reschedule, or add classes when reasonably necessary.

The monthly program schedule is generally structured around four class opportunities per month. When a month contains a fifth occurrence of a class day, that additional date may be used for a make-up class, schedule adjustment, staff training, or trolley maintenance.

The Jolly Trolley generally observes three holiday weeks each year: the week containing July 4 and the two weeks associated with Christmas and New Year's Day. These planned holiday weeks are part of the annual program calendar and are not automatically credited. Additional class dates elsewhere in the year help balance the annual schedule.

If a class is missed because of a school closure, school event, severe weather, unexpected mechanical issue, safety concern, or another circumstance affecting operations, we may provide a make-up class. If we determine that a missed class cannot reasonably be made up, an account credit may be issued. The timing and format of make-ups are subject to school approval, vehicle availability, staffing, safety, and the program calendar.

Children showing signs of contagious illness or otherwise appearing unable to participate safely should not attend. We may decline or end a child's participation on a particular day when staff reasonably believes participation could pose a health or safety concern to that child, other children, or staff.

Participants must follow staff instructions and program safety rules. We may suspend or end participation when conduct creates a safety risk or repeatedly disrupts the program. We will make reasonable efforts to communicate with the parent or legal guardian about ongoing concerns.

We regularly clean program equipment and use sanitation practices appropriate to the setting. No environment involving children can be guaranteed free of germs, allergens, or communicable illness.

The services, duration, equipment, features, location requirements, included items, and price for a party or event are those shown in the booking confirmation or invoice. Any additional time, upgraded package, travel charge, special item, or other requested service is subject to availability and may require an additional payment.

Because The Jolly Trolley serves Houston and surrounding areas, some locations may be subject to a disclosed travel or fuel surcharge. We may decline a booking outside our service area or at a location that cannot safely or lawfully accommodate the trolley.

A deposit is required to reserve an event date and time. The deposit will be applied toward the total event price. Unless the booking confirmation states otherwise, the remaining balance is due no later than the day of the event and before services begin.

A requested date or time is not reserved until we have accepted the booking and received the required deposit.

To receive a refund of the deposit, less any disclosed nonrefundable card-processing costs and nonrecoverable personalized-item costs, we must receive written cancellation notice at least 72 hours before the scheduled event start time.

If cancellation notice is received less than 72 hours before the event, the booking will be removed from our schedule and the deposit will be forfeited. Rescheduling may be offered on a case-by-case basis and is subject to availability, timing, location, and costs already incurred.

Personalized items, including a custom birthday banner, become nonrefundable once ordered or produced. Any amount allocated to a personalized item will be disclosed in the package information or booking confirmation.

Safety comes first. We may delay, relocate, modify, reschedule, or cancel an event because of severe weather, unsafe access or parking conditions, mechanical problems, government restrictions, emergencies, or other circumstances beyond our reasonable control.

If we must cancel and cannot provide a reasonable rescheduled date, we will refund amounts paid for services not provided. We are not responsible for indirect or third-party expenses arising from a delay, rescheduling, or cancellation, to the extent permitted by law.

The person booking the event is responsible for providing accurate event details and a safe, legal, and reasonably accessible place for the trolley to park and operate. The host must obtain any required property-owner, neighborhood, venue, or governmental permission.

The host is responsible for ensuring that each child's parent or legal guardian has completed any required participation waiver or has otherwise provided legally sufficient authorization before the child participates. The host and participants must follow all staff instructions and capacity limits.

Participation in Jolly Trolley activities is subject to a separate Waiver, Consent, and Release of Liability. The waiver describes physical risks associated with active play, entry into and exit from the trolley, use of equipment, interaction with other participants, and other activities in or around the trolley.

The waiver is a serious legal document affecting legal rights and must be presented and accepted separately in the manner required by The Jolly Trolley. If there is a conflict between these Terms and Conditions and the separately executed waiver concerning participation risks or released claims, the separately executed waiver controls to the extent permitted by law.

The Jolly Trolley will not use a child's name, photograph, video, voice, or likeness for advertising or promotional purposes unless the child's parent or legal guardian has provided separate media consent. Providing promotional media consent is optional and is not required for a child to participate in a paid program or event.

You consent to receive enrollment, billing, scheduling, cancellation, safety, and service-related communications electronically at the email address or telephone number you provide. Electronic agreements, confirmations, invoices, receipts, and notices may be retained as business records.

You are responsible for providing accurate information and notifying us of changes to your email address, telephone number, child's school, or other information relevant to the service.

We may update program schedules, package features, prices, payment timing, or these Terms and Conditions. Material changes affecting an existing recurring membership will be communicated before they take effect. Continued enrollment after the effective date of a properly communicated change constitutes acceptance to the extent permitted by law.

These Terms and Conditions, the applicable enrollment or booking record, invoice, confirmation, and separately executed waiver constitute the agreement relating to the purchased service. If a particular booking confirmation or written agreement expressly conflicts with these general terms, the more specific written term controls for that service.

If any provision is found unenforceable, the remaining provisions will remain in effect to the extent permitted by law. A decision by The Jolly Trolley not to enforce a provision on one occasion does not waive the right to enforce it later.

These Terms and Conditions are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

The Jolly Trolley
Jolly Trolley Co., Inc.
Email: info@houstonjollytrolley.com
Phone: (713) 784-9257
Website: www.houstonjollytrolley.com